Comments on: Changing the Deal http://www.moneysmartsblog.com/changing-the-deal/ Investing and Personal Finance Fri, 10 Feb 2012 14:34:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-28635 John Tue, 18 Aug 2009 03:31:15 +0000 http://www.moneysmartsblog.com/?p=4380#comment-28635 Comwave is a piece of crap. They are thieves. Avoid them. Comwave is a piece of crap. They are thieves. Avoid them.

]]> By: ethan http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26631 ethan Wed, 29 Jul 2009 17:31:42 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26631 In Vancouver, BC you can get a voip phone for $9.99 a month through people line http://www.peopleline.net/pstelco/index.htm also there is comwave http://www.comwave.net/CDN/iPhone/packages.htm In Vancouver, BC you can get a voip phone for $9.99 a month through
people line
http://www.peopleline.net/pstelco/index.htm
also there is comwave
http://www.comwave.net/CDN/iPhone/packages.htm

]]> By: NetWorthCanada http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26627 NetWorthCanada Wed, 29 Jul 2009 16:58:00 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26627 I have to say that I had an awful experience with Bell. After having the service for less than six months, my phone stopped working. The phone that made the call would ring, but the phone would never ring in my apartment. Of course, when calling Bell, which is a Canadian company, they have overseas call centres which are by and large very frustrating to deal with. The first time they sent someone out, of course they couldn't make it in less than two weeks, and the guy couldn't even fix it, I had to reschedule a second call. I stopped paying the bill when the phone stopped working. We thought he had fixed it by then, but since I unplugged my phone, the battery was dead. I signed that it was fixed. It wasn't. By now, it was almost Christmas and I called again, they said they could send someone out on the 30th of December, and I said no, don't do that, I won't be home, send someone on the 2nd of January. "No, no, we send someone on 28" I repeated myself. This happened at least three times on that same call, and when the call ended, I believed I had a technician coming between 8-12 on the 2nd. When we got back, there was a note on the front of my building that a techinician had showed up on the 28, no one was there and I needed to reschedule. I had enough and when I called back in January to cancel, and got the same overseas call centre, "You want tech support?" "No, just cancel the service." "Tech support one more time?" It went on like that for almost 5 minutes. So finally, I got the phone disconnected and I also spoke with someone about the fact that I paid the bill as long as the phone worked, and I shouldn't be forced to pay for a service that I wasn't able to use. I don't call for a taxi, have no one show up to drive me somewhere, and then get billed for it anyway. It shouldn't work like that with phone companies. They told me that if I didn't pay the bill, which was $200 at that point, it would go on my credit report. At that point, I tore a strip off of the person on the other end of the phone. I did pay the bill to preserve my credit rating, but I will NEVER use another Bell service of any kind. Ever. Rogers on the other hand has been very pleasant to deal with. I have had one problem with their service since we started using them 2+ years ago. They sent a technician less than a week later, on a Saturday to fix the problem. I have found everyone at Rogers to be very polite and pleasant. They even credited my bill for almost $60 for something that was my fault, that I should have realized but didn't. I have to say that I had an awful experience with Bell. After having the service for less than six months, my phone stopped working. The phone that made the call would ring, but the phone would never ring in my apartment. Of course, when calling Bell, which is a Canadian company, they have overseas call centres which are by and large very frustrating to deal with. The first time they sent someone out, of course they couldn’t make it in less than two weeks, and the guy couldn’t even fix it, I had to reschedule a second call. I stopped paying the bill when the phone stopped working. We thought he had fixed it by then, but since I unplugged my phone, the battery was dead. I signed that it was fixed. It wasn’t. By now, it was almost Christmas and I called again, they said they could send someone out on the 30th of December, and I said no, don’t do that, I won’t be home, send someone on the 2nd of January. “No, no, we send someone on 28″ I repeated myself. This happened at least three times on that same call, and when the call ended, I believed I had a technician coming between 8-12 on the 2nd. When we got back, there was a note on the front of my building that a techinician had showed up on the 28, no one was there and I needed to reschedule. I had enough and when I called back in January to cancel, and got the same overseas call centre, “You want tech support?” “No, just cancel the service.” “Tech support one more time?” It went on like that for almost 5 minutes. So finally, I got the phone disconnected and I also spoke with someone about the fact that I paid the bill as long as the phone worked, and I shouldn’t be forced to pay for a service that I wasn’t able to use. I don’t call for a taxi, have no one show up to drive me somewhere, and then get billed for it anyway. It shouldn’t work like that with phone companies. They told me that if I didn’t pay the bill, which was $200 at that point, it would go on my credit report. At that point, I tore a strip off of the person on the other end of the phone. I did pay the bill to preserve my credit rating, but I will NEVER use another Bell service of any kind. Ever.

Rogers on the other hand has been very pleasant to deal with. I have had one problem with their service since we started using them 2+ years ago. They sent a technician less than a week later, on a Saturday to fix the problem. I have found everyone at Rogers to be very polite and pleasant. They even credited my bill for almost $60 for something that was my fault, that I should have realized but didn’t.

]]> By: Jenny http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26615 Jenny Wed, 29 Jul 2009 15:03:05 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26615 Nice post. I was *thinking* of switching from Rogers to Teksavvy, but ended up not doing it. I had the Express package with Rogers, and after phoning them, I discovered that I never came close to using the bandwidth allocated (I think it is 60GB). So I switched to the Express Lite. I have *only* 25GB, but I know I've never come close to it last year. This way, I am saving about $11/mo which is not negligable when you are under EI (I am on mat leave). I didn't switch to Teksavvy, as they are not cable based, but use the Bell lines. If you are far from the central office (which I am), I wouldn't be able to get a decent debit, hence my *choice* to stick with Rogers. BTW, I've never had to complain about Rogers. I had a few reps that were lousy (they knew less than me in terms of network!!!), but the last one I had was super nice and very helpful. Nice post.
I was *thinking* of switching from Rogers to Teksavvy, but ended up not doing it. I had the Express package with Rogers, and after phoning them, I discovered that I never came close to using the bandwidth allocated (I think it is 60GB). So I switched to the Express Lite. I have *only* 25GB, but I know I’ve never come close to it last year. This way, I am saving about $11/mo which is not negligable when you are under EI (I am on mat leave). I didn’t switch to Teksavvy, as they are not cable based, but use the Bell lines. If you are far from the central office (which I am), I wouldn’t be able to get a decent debit, hence my *choice* to stick with Rogers.
BTW, I’ve never had to complain about Rogers. I had a few reps that were lousy (they knew less than me in terms of network!!!), but the last one I had was super nice and very helpful.

]]> By: Thicken My Wallet http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26595 Thicken My Wallet Wed, 29 Jul 2009 13:32:43 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26595 Thanks for the link. I use both Bell and Rogers and they are equally medicore in their customer service. Let's face it, we love cheap over value than we wonder why we get such crappy service having paid little for it. Both entice you with these crazy cheap deals and then try to upsell you afterwards. Of course, the cheap deals are loss leaders but they have you for a 3 year contract to beat you over the head with terrible sales tactics... Thanks for the link. I use both Bell and Rogers and they are equally medicore in their customer service. Let’s face it, we love cheap over value than we wonder why we get such crappy service having paid little for it. Both entice you with these crazy cheap deals and then try to upsell you afterwards. Of course, the cheap deals are loss leaders but they have you for a 3 year contract to beat you over the head with terrible sales tactics…

]]> By: Jim Jamiesers http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26564 Jim Jamiesers Wed, 29 Jul 2009 01:09:20 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26564 I checked out the Rogers and Bell hate sites - I think we could spend time talking about how much they suck . The IhateBell site is done by some kid who can't afford Home phone - absolute crap. Honestly - who is paying money for that domain name. The Ihaterogers site is a little better - seems like people really think they suck..... I checked out the Rogers and Bell hate sites – I think we could spend time talking about how much they suck . The IhateBell site is done by some kid who can’t afford Home phone – absolute crap. Honestly – who is paying money for that domain name. The Ihaterogers site is a little better – seems like people really think they suck…..

]]> By: Adam St. John http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26529 Adam St. John Tue, 28 Jul 2009 19:54:49 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26529 I am another very happy customer of Teksavvy. They offer more for less, and I can confidently say that I will never switch back to Bell. I have phoned in on two occasions to Teksavvy technical support and both times have had a wait time of less than 5 minutes. Each time, I was greeted by an actual technician who knew what they were doing rather than a disgruntled employee blindly following a solution flow chart. I am another very happy customer of Teksavvy. They offer more for less, and I can confidently say that I will never switch back to Bell.

I have phoned in on two occasions to Teksavvy technical support and both times have had a wait time of less than 5 minutes. Each time, I was greeted by an actual technician who knew what they were doing rather than a disgruntled employee blindly following a solution flow chart.

]]> By: Jess http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26506 Jess Tue, 28 Jul 2009 15:25:58 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26506 I pay $26 per month on high speed at eSuite.ca http://esuite.ca/ I PAY NOTHING for long distance and got UNLIMITED long distance in North America using MagicJack. I just pay $50 for the Unit and $60 for 5 years to register the phone number. http://magicjack.cyfocus.com But I still have Bell and Rogers. I've got my phone line at Bell $30 and $50 at Fido's deal which is Unlimited incoming, nights, and weekends, and incoming text. TV is included in my Condo. I pay $26 per month on high speed at eSuite.ca http://esuite.ca/

I PAY NOTHING for long distance and got UNLIMITED long distance in North America using MagicJack. I just pay $50 for the Unit and $60 for 5 years to register the phone number. http://magicjack.cyfocus.com

But I still have Bell and Rogers. I’ve got my phone line at Bell $30 and $50 at Fido’s deal which is Unlimited incoming, nights, and weekends, and incoming text.

TV is included in my Condo.

]]> By: Jerry Hung http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26503 Jerry Hung Tue, 28 Jul 2009 15:13:52 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26503 Since you're in Waterloo/519, I'd just say I'm very glad to be on TekSavvy, for Internet ($28+tax) and recently Landline ($22+tax). NO EXTRA FEES I'll gladly give money to companies who deserve them (and squeezed by Bell) TekSavvy LD is 2.9 cents/min for N.A. http://www.teksavvy.com/en/nhomephone2.asp?ID=7&mID=1 Since you’re in Waterloo/519, I’d just say I’m very glad to be on TekSavvy, for Internet ($28+tax) and recently Landline ($22+tax). NO EXTRA FEES

I’ll gladly give money to companies who deserve them (and squeezed by Bell)

TekSavvy LD is 2.9 cents/min for N.A.
http://www.teksavvy.com/en/nhomephone2.asp?ID=7&mID=1

]]> By: Melanie Reformed Spender http://www.moneysmartsblog.com/changing-the-deal/comment-page-1/#comment-26499 Melanie Reformed Spender Tue, 28 Jul 2009 14:29:22 +0000 http://www.moneysmartsblog.com/?p=4380#comment-26499 I've been very happy with Primus. For one, their unlimited plan is actually unlimited and cheapers than most high-usage plans. Bell Aliant has been horrible as a company, and I couldn't begin to list my greivances with them. Unfortunately, they have a local phone service monopoly here (even Vonage doesn't offer phone numbers in my area code) so I'm stuck with them for basic service. Everything else is with other companies, I'm happy to say. I’ve been very happy with Primus. For one, their unlimited plan is actually unlimited and cheapers than most high-usage plans.

Bell Aliant has been horrible as a company, and I couldn’t begin to list my greivances with them. Unfortunately, they have a local phone service monopoly here (even Vonage doesn’t offer phone numbers in my area code) so I’m stuck with them for basic service. Everything else is with other companies, I’m happy to say.

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