Comments on: Vonage Phone Service

By: Jeremy

Jeremy — Thu, 22 Sep 2011 00:09:20 +0000

I’m in Canada and I’ve had Vonage for over 4 years now. I find it to be a great alternative to a POT for all the reasons listed above, and all the great features and long distance service they provide. The savings per month also add up quickly.

I’ve called Customer service on 3 or 4 occasions and they’ve always been able to address my concerns (and most of the issues I’ve had, have been a result of my own blunders). I find their call quality to be decent, and fairly consistent.

The cancellation fee you guys are talking about is if you cancel in the first year (or two, depending on when you signed up) and they do disclose that up front but it’s in the “fine print”.

I’m currently on the basic plan for 500 mins for $19.99 and they’ve never tried to change that. I’ve also recommended friends and family and they’ve always kept their word and issued the two months free service credit for the referral.

Basically, Vonage works like it’s supposed to for me.

By: Matt

Matt — Sat, 29 Aug 2009 05:34:59 +0000

I switched from AT&T and broke my contract to get a prepaid Tracfone cell phone. I love Tracfone because they have something called double minutes, so for every minute that I buy I get one free, so it is very cheap. I also can call internationally for the same price as a domestic call, so I also save money there. I am so happy with Tracfone.

By: Dan

Dan — Thu, 09 Jul 2009 19:48:44 +0000

I would appreciate a little info, if someone has it: I have AT&T DSL and home phone, with my home phone, I don’t have a long distance plan. I have always been able to call long distance for a stepped up price(since I don’t have a long distance plan) until a few months ago. Now if I try to call outside the local area I get the recording, ‘Were sorry, this call can not be completed from this phone, at the request of the customer’. Also, I can’t use numbers like 10-10-220 or 10-10-987 for reduced rates, whereas I always could before…. Did I accidentaly enter a code that blocks me from making long distance calls, or did AT&T change something so I have to buy new features to call outside my local area? Even after going to AT&T website questions were not adequately answered, and trying to get through to a live person at AT&T is like trying to set up a face to face appointment with President OBAMA, it just isn’t going to happen anytime soon. Any info or advice would be greatly appreciated, in my search for employment I am at a great disadvantage being restricted to local calls only, as it is I feel I would have an even chance of finding a job in Mogadishu, Somalia compared to Riverside, California, USA, where I now reside. Thank you from Dan, out of work plumber.

By: Mr. Cheap

Mr. Cheap — Sun, 15 Feb 2009 18:06:02 +0000

Yuji: They did the same thing to me (and I was also very unimpressed).

By: yuji

yuji — Fri, 13 Feb 2009 20:37:24 +0000

Beware of Vonage. I just paid $ 49.99 for cancellation which was never agreed upon signing up with them. BEWARE OF VONAGE !

By: pikachu

pikachu — Thu, 08 Jan 2009 21:01:26 +0000

For Can’t Cancel:

Call your credit card company, explain the situation and request they block any more charges from Vonage. You’d be surprised at how quickly this will get Vonage’s attention and someone will call you back. In the meantime, notify Customer Service what you have done so they have record of you attempting to cancel and then having to resort to this drastic action.

Good luck.

By: Novice

Novice — Mon, 20 Oct 2008 16:41:24 +0000

I’ve been using primus talkbroadband since March 2005. Initially had lots of problems with it, but service has improved a lot since those days. I have rogers cable as my internet provider and have found the quality to be quite good. There is very occasionally some jitter but mostly its equivalent to a regular phone, plus I love primus’s added features, such as call treatments based on caller id (ie mom send to my cellphone, telemarketer to a message that says “number not accepting calls.”) all via a web portal. Could not imagine going back to bell. We pay $34 / month incl. taxes for unlimited long distance canada/lower 48.

By: Can't Cancel

Can't Cancel — Sat, 04 Oct 2008 21:20:01 +0000

My Vonage service has not been working for 6 weeks now and I can not get anyone there to cancel it. I stupidly had them charge my credit card every month so they just keep charging me and won’t let me through to cancel. Every time I call, the person who speaks very little English, will transfer me to the Cancelation Department. I will be on hold for about 30 minutes and then magically, get disconnected. When I call back again (if I have the 30 minutes to kill) the same thing happens. I just can not believe this. Bad, bad service and then you have to keep paying for nothing. DON”T GET VONAGE!!! It’s a $30 a month rip off!!!

By: Mr. Cheap

Mr. Cheap — Mon, 15 Sep 2008 01:08:11 +0000

Mike: lol!

By: Four Pillars

Four Pillars — Sun, 14 Sep 2008 18:22:48 +0000

Theodore – sure thing!